How to give the customer a good experience: the case of talent acquisition

Susie Schofield writes: Our experience at FJWilson Talent Services (FJWTS) teaches us that talent companies need to retain a balance: they need to meet the needs of both candidates and customers (that is, the hiring managers). Here we illustrate our approach for achieving this, using our work for the Institute of Customer Service (ICS) and the… Read More

Mental health and talent acquisition: positive steps

In our previous post Susie Schofield reported on the experience of Rob, one of our candidates. Here she continues the conversation, focusing on public issues. Unfortunately, the reality for many people who have a mental health condition or a disability is harsh. According to a report from the Trades Union Congress (TUC) three-quarters of people with… Read More

Talent acquisition and mental health: talent agencies can make a difference

In this, the first of two posts on the theme of mental health and recruitment, Susie Schofield reports the experience of Rob, a candidate we recently worked with. Rob: When I left the Forces, I dabbled on the peripheries of recruitment agencies and talent-spotters. I have to admit, to someone with my background, it was difficult… Read More

How the Institution of Civil Engineers gets recruitment right

Susie Schofield writes: It’s not every day that all the candidates who were shortlisted tell us how much they enjoyed their interview with a prospective employer — but that’s what happened when we worked with the Institution of Civil Engineers (ICE). What had ICE done to make it such an enjoyable experience. Exploring this case provides… Read More

Digitalisation: implications for talent acquisition

Anthony Haynes writes: If ‘digitalisation’ has become a buzz word, it is for good reason: the trend towards digitalisation at all levels — for example, service delivery, internal communications, marketing, and procurement — continues apace. Few organisations can ignore the trend. The is evident both in our industry — the talent sector — and in… Read More