How to give the customer a good experience: the case of talent acquisition

Susie Schofield writes: Our experience at FJWilson Talent Services (FJWTS) teaches us that talent companies need to retain a balance: they need to meet the needs of both candidates and customers (that is, the hiring managers). Here we illustrate our approach for achieving this, using our work for the Institute of Customer ServiceĀ (ICS) and the… Read More

Talent acquisition case studies: Introducing the Institution of Civil Engineers

Anthony Haynes writes: On this blog we have frequently featured examples of how talent acquisition works in practice. Our focus has been on cases from our core market comprising membership organisations and learning providers. Next up will be studies concerning one of our core clients, the Institution of Civil Engineers (ICE). ICE is long-established. Its… Read More