Review of genuinely useful blogs (VIII): Crystal Recruiter

Anthony Haynes writes: From time to time we review blogs in the area of talent acquisition and talent management. Finding good blogs in these fields is not easy: too many of them purport to offer helpful content but turn out in fact to be thinly disguised corporate advertisements. Occasionally, thoug, we find a gem —… Read More

Effective talent management: an overlooked factor

‘Morale’ is a well-known term. In informal discussion at work it can feature a lot — usually, for some reason, when ‘morale is low’. More formally, the term is little used, except with reference to troops and, to a lesser extent, sports teams. Generally one doesn’t get invited to conference presentations or workshops on morale.… Read More

Digitalisation: implications for talent acquisition

Anthony Haynes writes: If ‘digitalisation’ has become a buzz word, it is for good reason: the trend towards digitalisation at all levels — for example, service delivery, internal communications, marketing, and procurement — continues apace. Few organisations can ignore the trend. The is evident both in our industry — the talent sector — and in… Read More

How to create an engaged workforce

Susie Schofield writes: In this three-part series, we speak to Jo Causon, Chief Executive of the Institute of Customer Service, the independent, professional membership body for customer service. The Institute is a recent client of FJ Wilson Talent Services (FJWTS). Jo has been CEO of the Institute since 2009 and in that time has driven membership… Read More

How does employee engagement improve customer service?

Susie Schofield writes: In this, the second post in a series of three, we speak to Jo Causon, Chief Executive of the Institute of Customer Service, the independent, professional membership body for customer service. The Institute helps its members improve their customers’ experience and their own business performance. Jo has been CEO of the Institute… Read More