Professional communication: the contribution of archives

Anthony Haynes writes: Our main market consists of organisations for professionals, They include membership organisations, awarding bodies, and learning providers. Many of these organisations, especially the larger, long-established, ones maintain archives. The degree to which they disseminate knowledge of or from archives, however, varies. A role model here is the Institute of Engineering and Technology… Read More

Change management and professional organisations: the case of AAT

Karen Haynes writes: We’ve worked with AAT – the professional body for accounting technicians – since 2012. In this interview, Adam Harper, Director of Strategy and Professional Standards, explains how instigating a strong change function at AAT supports governance and business planning.     KH: How did the change function at AAT develop? AH:  As… Read More

Recruiting for a rare skill set: Royal College of Surgeons’ approach

Karen Haynes writes: At a transformational time for the Royal College of Surgeons of England (RCS), FJWilson has helped fill the new post of Head of Learning Innovation. In this interview, Director of Learning Louise Goldring gives an insight into the RCS — and her experience of working with FJWilson. KH: What kind of organisation… Read More

How to ensure you get the right person: the Royal College of Physicians story

Karen Haynes writes: The Royal College of Physicians (RCP) is the leading body for physicians in the UK and internationally, with 36,000 members, over 400 staff, and a 500-year history.  A patient-centred and clinically led organisation, the RCP’s core mission is to improve patient care and reduce illness. Linda Asamoah is Director of HR at… Read More

How to give the customer a good experience: the case of talent acquisition

Susie Schofield writes: Our experience at FJWilson Talent Services (FJWTS) teaches us that talent companies need to retain a balance: they need to meet the needs of both candidates and customers (that is, the hiring managers). Here we illustrate our approach for achieving this, using our work for the Institute of Customer Service (ICS) and the… Read More