Recruiting for a rare skill set: Royal College of Surgeons’ approach

Karen Haynes writes: At a transformational time for the Royal College of Surgeons of England (RCS), FJWilson has helped fill the new post of Head of Learning Innovation. In this interview, Director of Learning Louise Goldring gives an insight into the RCS — and her experience of working with FJWilson. KH: What kind of organisation… Read More

How to ensure you get the right person: the Royal College of Physicians story

Karen Haynes writes: The Royal College of Physicians (RCP) is the leading body for physicians in the UK and internationally, with 36,000 members, over 400 staff, and a 500-year history.  A patient-centred and clinically led organisation, the RCP’s core mission is to improve patient care and reduce illness. Linda Asamoah is Director of HR at… Read More

How to give the customer a good experience: the case of talent acquisition

Susie Schofield writes: Our experience at FJWilson Talent Services (FJWTS) teaches us that talent companies need to retain a balance: they need to meet the needs of both candidates and customers (that is, the hiring managers). Here we illustrate our approach for achieving this, using our work for the Institute of Customer Service (ICS) and the… Read More

How to create an engaged workforce

Susie Schofield writes: In this three-part series, we speak to Jo Causon, Chief Executive of the Institute of Customer Service, the independent, professional membership body for customer service. The Institute is a recent client of FJ Wilson Talent Services (FJWTS). Jo has been CEO of the Institute since 2009 and in that time has driven membership… Read More

How does employee engagement improve customer service?

Susie Schofield writes: In this, the second post in a series of three, we speak to Jo Causon, Chief Executive of the Institute of Customer Service, the independent, professional membership body for customer service. The Institute helps its members improve their customers’ experience and their own business performance. Jo has been CEO of the Institute… Read More