How to create an engaged workforce

Susie Schofield writes: In this three-part series, we speak to Jo Causon, Chief Executive of the Institute of Customer Service, the independent, professional membership body for customer service. The Institute is a recent client of FJ Wilson Talent Services (FJWTS). Jo has been CEO of the Institute since 2009 and in that time has driven membership… Read More

How does employee engagement improve customer service?

Susie Schofield writes: In this, the second post in a series of three, we speak to Jo Causon, Chief Executive of the Institute of Customer Service, the independent, professional membership body for customer service. The Institute helps its members improve their customers’ experience and their own business performance. Jo has been CEO of the Institute… Read More

What works in recruiting for membership bodies: case study with AAT and RIBA

Anthony Haynes writes: This post collates the five previously published parts of our ‘Recruiting for membership bodies’ series. Susie Schofield writes: At FJ Wilson Talent Services (FJWTS) we work closely with professional membership organisations, awarding bodies, and learning providers. In the process, we have been fortunate to gain a number of insights into talent acquisition… Read More

Recruiting for membership bodies: (5) client and candidate experience

Susie Schofield writes: At FJ Wilson Talent Services (FJWTS) we work closely with professional membership organisations, awarding bodies, and learning providers. In the process, we have been fortunate to gain a number of insights into talent acquisition and management in these sectors. In this final part of the series, we interview Lucy Carmichael, Director of… Read More

Recruiting for membership bodies: (4) the process for specialist roles

Susie Schofield writes: At FJ Wilson Talent Services (FJWTS) we work closely with professional membership organisations, awarding bodies, and learning providers. In the process, we have been fortunate to gain a number of insights into talent acquisition and management in these sectors. In the fourth part of the series, we interview Adam Harper, Director of… Read More