Talent acquisition and mental health: talent agencies can make a difference

In this, the first of two posts on the theme of mental health and recruitment, Susie Schofield reports the experience of Rob, a candidate we recently worked with. Rob: When I left the Forces, I dabbled on the peripheries of recruitment agencies and talent-spotters. I have to admit, to someone with my background, it was difficult… Read More

Open plan offices revisited: what is the effect on communication?

Anthony Haynes writes: Back in the early days of this blog (12 Dec 2013), we published a post reporting research on the effects of open plan offices. The research was sceptical about some of the supposed benefits of open plan, including the belief that open formats promote personal communication.  Now a new piece of research,… Read More

Digitalisation: implications for talent acquisition

Anthony Haynes writes: If ‘digitalisation’ has become a buzz word, it is for good reason: the trend towards digitalisation at all levels — for example, service delivery, internal communications, marketing, and procurement — continues apace. Few organisations can ignore the trend. The is evident both in our industry — the talent sector — and in… Read More

How to create an engaged workforce

Susie Schofield writes: In this three-part series, we speak to Jo Causon, Chief Executive of the Institute of Customer Service, the independent, professional membership body for customer service. The Institute is a recent client of FJ Wilson Talent Services (FJWTS). Jo has been CEO of the Institute since 2009 and in that time has driven membership… Read More

How does employee engagement improve customer service?

Susie Schofield writes: In this, the second post in a series of three, we speak to Jo Causon, Chief Executive of the Institute of Customer Service, the independent, professional membership body for customer service. The Institute helps its members improve their customers’ experience and their own business performance. Jo has been CEO of the Institute… Read More