Customer service: it’s a strategic asset

Susie Schofield writes: Customer service has always been integral to the FJWilson Talent Services’ business strategy. In this three-part series, we speak to Jo Causon, Chief Executive of The Institute of Customer Service, the independent, professional membership body for customer service. The Institute helps its members to improve their customers’ experience and their own business… Read More

What works in recruiting for membership bodies: case study with AAT and RIBA

Anthony Haynes writes: This post collates the five previously published parts of our ‘Recruiting for membership bodies’ series. Susie Schofield writes: At FJ Wilson Talent Services (FJWTS) we work closely with professional membership organisations, awarding bodies, and learning providers. In the process, we have been fortunate to gain a number of insights into talent acquisition… Read More

Recruiting for membership bodies: (5) client and candidate experience

Susie Schofield writes: At FJ Wilson Talent Services (FJWTS) we work closely with professional membership organisations, awarding bodies, and learning providers. In the process, we have been fortunate to gain a number of insights into talent acquisition and management in these sectors. In this final part of the series, we interview Lucy Carmichael, Director of… Read More

Recruiting for membership bodies: (3) how to fill a specialist role

Susie Schofield writes: At FJ Wilson Talent Services (FJWTS) we work closely with professional membership organisations, awarding bodies, and learning providers. In the process, we have been fortunate to gain a number of insights into talent acquisition and management in these sectors. Here we continue a five-part series with Lucy Carmichael, Director of Practice at the… Read More

Recruiting for membership bodies: (2) how to respond to trends in professional standards

Susie Schofield writes: At FJ Wilson Talent Services (FJWTS) we work closely with professional membership organisations, awarding bodies, and learning providers. In the process, we have been fortunate to gain a number of insights into talent acquisition and management in these sectors. Here we continue a five-part series with Lucy Carmichael, Director of Practice at the… Read More