How a talent agency adds value: an example from ACCA

Karen Haynes writes: ACCA is the Association of Chartered Certified Accountants. Since they were founded in 1904, ACCA have expanded to over 1500 staff in 50+ countries. We’re proud to have worked as a recruitment partner to ACCA since 2010 and have placed 57 candidates during this time in specialist or senior roles. One of our… Read More

How to give the customer a good experience: the case of talent acquisition

Susie Schofield writes: Our experience at FJWilson Talent Services (FJWTS) teaches us that talent companies need to retain a balance: they need to meet the needs of both candidates and customers (that is, the hiring managers). Here we illustrate our approach for achieving this, using our work for the Institute of Customer Service (ICS) and the… Read More

Mental health and talent acquisition: positive steps

In our previous post Susie Schofield reported on the experience of Rob, one of our candidates. Here she continues the conversation, focusing on public issues. Unfortunately, the reality for many people who have a mental health condition or a disability is harsh. According to a report from the Trades Union Congress (TUC) three-quarters of people with… Read More

How the Institution of Civil Engineers gets recruitment right

Susie Schofield writes: It’s not every day that all the candidates who were shortlisted tell us how much they enjoyed their interview with a prospective employer — but that’s what happened when we worked with the Institution of Civil Engineers (ICE). What had ICE done to make it such an enjoyable experience. Exploring this case provides… Read More

How does employee engagement improve customer service?

Susie Schofield writes: In this, the second post in a series of three, we speak to Jo Causon, Chief Executive of the Institute of Customer Service, the independent, professional membership body for customer service. The Institute helps its members improve their customers’ experience and their own business performance. Jo has been CEO of the Institute… Read More